Has AI Killed the Vegas Concierge?
When MGM recently announced that it was replacing the entire concierge staff at six of its Vegas properties with "digital guest services," the hospitality world took note — is this a death knell for the concierge profession? And what does it say about where Las Vegas hospitality is headed? Co-host Dayvid Figler interviews Tyra Bell, a veteran Las Vegas concierge who at one point ran the largest concierge program in the world. Tyra talks about the wildest and most meaningful requests she's fielded, and where she sees AI fitting into the Vegas hospitality industry.
Get more from City Cast Las Vegas when you become a City Cast Las Vegas Neighbor. You’ll enjoy perks like ad-free listening, invitations to members-only events and more. Join now at membership.citycast.fm
Learn more about the sponsors of this May 7th episode:
Aura Frames - Get $35-off plus free shipping on the Carver Mat frame with Promo Code CITYCAST
Want to get in touch? Follow us @CityCastVegas on Instagram, or email us at lasvegas@citycast.fm. You can also call or text us at 702-514-0719.
For more Las Vegas news, make sure to sign up for our morning newsletter, Hey Las Vegas.
Looking to advertise on City Cast Las Vegas? Check out our options for podcast and newsletter ads at citycast.fm/advertise.
Learn more about your ad choices. Visit megaphone.fm/adchoices
Subscribe To Our Newsletter
Stay connected to City Cast Las Vegas and get ready to join the local conversation.
Latest Episodes
Why Hackers Love to Target Vegas Casinos
Station Casinos belatedly acknowledged a cybersecurity breach this week – almost three months after the hack allegedly happened in March....
Horse Stabbing at South Point, Another Billionaire Eyes the Strip, and the A's Visit Vegas
Las Vegas’ rodeo community was left reeling this week after a teenager competing in a barrel race at the South Point allegedly stabbed th...
Will Las Vegas Ever Accept Traffic Cameras?
Last month, the City of Las Vegas unanimously approved a new traffic camera program that’s not about speeding tickets – but collecting tr...
Your Guide to June 2026 in Las Vegas
School’s out and the thermometer’s creeping higher, which can only mean it’s June in Las Vegas. That’s why we have the tips, tricks and r...
'Your City Could Be Better': How Chicago's Libraries Meet Community Needs — Presented By City Cast Las Vegas
Where would Las Vegas be without its libraries? Chicago is opening its 82nd public library branch in June, and loaning out books is just...
Will the Caesars Sale Change the Strip? Plus, the BTS Ripple Effect and a Historic Golden Knights Playoff Run
After months of speculation, Houston-based billionaire Tillman Fertitta announced Thursday that his company would buy Caesars Entertainme...
Your Friends Are Coming To Vegas. Now What?
We’ve all been there. Your friend, your uncle, your friend’s cousin’s uncle – they’re coming to Las Vegas and they need a local’s opinion...
Can CCSD Plan Its Way Out of a Crisis? Plus, Homeless Encampment Woes and a Red Light Camera Psych Experiment
Staring down a budget crisis, falling test scores and tumbling enrollment data, the Clark County School District’s recently-released five...
Why Nevada Politicians Are Skipping Debates
As Nevada candidates increasingly skip debates and dodge traditional media interviews, are voters losing out on accountability? Host Jess...
Nevada's First Children's Hospital, Hate for the Golden Knights, and the Heart Attack Grill Flatlines
Las Vegas is getting Nevada’s first standalone children's hospital, but will the city have enough medical professionals to staff it? Host...